Emergency Contacts

Tenant Maintenance

All non urgent maintenance must be in writing as per Consumer Affairs Victoria ‘Renting a Home – A Guide for Tenants’ page 21. A copy of the guide was given to you at the commencement of your tenancy.

Please ensure any matter that you are raising is deemed an urgent repair. If you are unsure, we direct you to the link here from Consumer Affairs Victoria.

In the case of an emergency only, please see below steps for you to take.

Step 1. Contact RACV Emergency Assist on 1300 427 228 and quote the property address (please note, not all Rental Providers are signed up for this service).

Step 2. Any external plumbing issues, please contact Greater Western Water as your first point of contact... Email contact@gww.com.au or call 13 44 99.

Step 3. Any urgent oven issues, please assess and determine whether the oven is gas or electric prior to contacting any emergency trades person. Gas — Plumber / Electrical – Electrician.

Emergency Trades Contact List

Westgate Electrical
Scott Mullins | 0409 705 612

Lighting Melbourne
Josh Corradi | 0423 650 036

Any emergency plumbing, contact Greater Western Water as your first point of contact.

Greater Western Water | 13 44 99 contact@gww.com.au

Ryan’s Plumbing
Ryan Grech | 0421 927 011

Heating and Cooling
Roze Air
Sean Roze | 0435 042 923 

Marquee Locksmiths
Mark Craig | 0450 684 040

All West Locksmith
Jared Robinson | 0411 484 552

Pronto Glass
Michael Pierce | 0412 646 063

Quick Glazier
Danny Daryaie | 0409 161 910

Garage Doors
Superior Installations
Val Donakov | 0402 100 364

Dave's Home Services
Dave | 0425 756 898


The above tradesmen should only be contacted directly if you have already tried contacting our office and your property manager on their mobile, and have been unable to do so, or if the problem is an emergency. If it is found that the matter was not an emergency, you will be billed for any costs involved.

Urgent Repairs Only
  • A burst water service

  • A blocked or broken lavatory system

  • A serious roof leak

  • A gas leak

  • A dangerous electrical fault

  • Flooding or serious flood damage

  • Serious storm or fire damage

  • A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating or laundering. Failure or breakdown of the gas, electricity or water supply

  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted- A serious fault in a lift or staircaseSee page 20 of the ‘Renting a Home Guide’ that was given to you at the start of your tenancy.

Always try to contact the office prior to calling out a technician. We have 24 hours to attend to urgent repairs (e.g. Weekends, Christmas Holidays, Easter Holidays, etc.). All Tenants must attempt to contact our Williams office or their Property Manager first and leave a detailed message.

You must notify our office the next working day about any repairs on 9397 2000 or call your Property Manager directly on their mobile numbers.