Emergency Contacts

All non-urgent maintenance must be in writing (to the preferred email reception@williamsre.com.au) as per Consumer Affairs Victoria ‘Renting a Home Guide’. A copy of the guide was given to you at the commencement of your tenancy.

These matters will be managed by our team, in consultation with your landlord, during normal working hours.

Please keep in mind that renters may be liable for payment of non-urgent repairs which are arranged by them without following this process.

Urgent Repairs Outside of Office Hours

Please ensure any matter that you are raising is deemed an urgent repair. If you are unsure, we direct you to the link below from Consumer Affairs Victoria.

https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/repairs/repairs-in-rental-properties

In the case only of an urgent repair, please see below steps for you to take.

Ensure the issue is not the responsibility of a service (supply) provider - any external plumbing issues, please contact Greater Western Water as your first point of contact... Email contact@gww.com.au or call 13 44 99.

Any external gas issues, contact the gas distributor for your area.

Any external power issues, contact the power distributor in your area.

Urgent Repairs

Where the issue is classified as an urgent repair consistent with the information provided above and you are unable to contact our office, the following trades are aware of our response requirements and able to assist: